📊
Client Retention 96% ↑ 2% from last year
✅
Completion Rate 98.5% ↑ On-time services
💰
Monthly Revenue $87K ↑ 8% YoY
📈
Avg Revenue/Pool $1,338 ↑ $52 from Q4
Client Retention
Service Stats
Revenue
Seasonal Trends

Retention by Year

202120222023202420252026

Client Breakdown

Retained (3+ years)42 clients
Retained (1-3 years)15 clients
New (< 1 year)8 clients
Insight: 96% retention rate is exceptional for commercial pool services (industry avg: 82%). Main churn reason: property management changes, not service quality.

Service Calls per Month (2026)

JanFeb

Service Breakdown

Weekly Service Visits72%
Chemical Treatments15%
Equipment Repairs8%
Inspections5%
Avg Response Time
2.4 hrs
First-Visit Resolution
91%

Monthly Revenue Trend

Mar '25Jun '25Sep '25Dec '25Mar '26

Revenue by Pool Type

Hotels$28,500/mo
HOA / Residential$22,100/mo
Municipal$18,700/mo
Gym / Fitness$12,400/mo
Country Clubs / Other$5,300/mo

Seasonal Service Volume

JanFebMarAprMayJunJulAugSepOctNovDec

Seasonal Insights

Opening Season (April-May)
28 outdoor pools require opening service. Revenue spike 40%+. Start prep outreach March 15.
Peak Season (June-August)
Maximum service frequency. All techs at capacity. Revenue $120K+/month. Consider seasonal hires.
Closing Season (Sep-Oct)
Winterization push. 28 pools need closing. Second revenue spike. Schedule early.
Off-Season (Nov-March)
Indoor pools only (37 pools). Lower volume but steady recurring. Focus on equipment maintenance and new client acquisition.